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Monday, February 20, 2012

DAVID QUISTAD * 2 pax | Vietnam

Date: Jan 27 - Feb 14, 2012
Nationality: American

Good Morning Ms. Candy,

We are now home and remembering our wonderful visit to Vietnam and Cambodia. The experience was so large that it will take months for us to fully understand and appreciate it all. Our guides and drivers were each unique and individual in their own way. All were professional and made us feel well cared for. Excellent choices! All of your lodging choices were comforting and offered great variety. The restaurant choices for lunch and some dinners was truly a work of art. Beautiful foods, beautiful presentations, excellent service and always different in style. The tour itineraries for the most part were complete, well thought out and well presented by our guides. In all cases, the guides remained flexible to our interests and went out of their way to make our visit special. We appreciated the very active days . . . not for lazy people!  It was a very nice touch for you to remain in contact with us throughout the early parts of the trip. It establishes an elevated sense of trust between the client and agency.

Regarding recommendations, you are already doing a great job. For first time visitors like us, there is much unknown so keep trying to provide as much information as possible. Also, your major strength is the quality and thoroughness of your services. keep stressing that as well as the fact that your tours are "Tailor Made" and private . . . just you, a private guide and private driver/private boat. Individual attention is a real plus. The value in your agency is your ability to help one get the most out of their visit "worry and hassle free" at a fair price. Congratulations!

Our very best regards, David and Kathy